Personal Emergency Response Systems

Our Emergency Response System provides peace of mind. With a touch of a button, help will be on the way.

Experience the Benefits

Personal Emergency Response System

  • 24-hours protection
  • easy to use
  • ergonomically designed system
  • stay in your own home
  • economical
  • peace of mind
  • state-of-the-art equipment
  • built-in speaker phone
  • battery power back-up
  • monitored by professionals
PERS System

How to Use your PERS System

If you need assistance, whether it be day or night, you can call for help quickly from anywhere in your home. If you need help, push the wrist/necklace transmitter or the large help button on the unit. The system will automatically dial the Monitoring Centre. Our call centre professionals can hear you through the microphone on the unit.

If you have an emergency, you can let them know that you need help. If you push the button by mistake, just press the CANCEL button. If the call still goes through to the call centre, don’t worry just tell the operator you are OK.

If you don’t respond, help will be sent immediately.

What to expect

PERS System

The unit speaks to you through a built in speaker phone. Volume controls can be found on the bottom of the unit to control the volume of the two way speaker system and the other for the volume of the speaker.  There are easy to use buttons with braille characters.

View the manufacturer’s brochure

A personal emergency response system from Family 1st is a proactive step in safeguarding loved ones. Get in touch toll free at 1-800-565-2021 or email Family 1st at info_mobility@family1st.ca

Fall Detect Pendant

This light weight device is worn around your neck and detects falls by the wearer. The pendant triggers an automatic call for help through the base unit as well as sounding an audible warning. The pendant also has a manual trigger button so the wearer can signal for help at any time.

The Fall Detection Pendant is ideal for:

  • Anyone at risk of falling
  • People with conditions such as epilepsy or diabetes
  • Older or disabled people who are becoming less stable
  • People recently discharged from the hospital requiring additional support

A personal emergency response system is a proactive step in safeguarding loved ones. Contact a Family 1st location near you.

As of July 21st, 2020, Family 1st Medical requires patients and visitors to wear a non-medical mask when entering any of our locations.


The health and safety of our clients is our top priority.

We want to do everything we can to help reduce the transmission of COVID-19.

Family 1st Medical asks that all patients and visitors bring a non-medical mask to wear when entering any of our locations.

Please remember that masks are not a replacement for physical distancing so it’s still necessary to maintain a distance of two metres (six feet) where possible.

It is also important to continue frequent hand washing, practice respiratory etiquette and avoid touching your mask and face.

Thank you for your cooperation as we work together to protect our families, our communities and our most vulnerable.